I really like this pillow and I am glad I bought it.What I like:1. it's comfortable2. very good support3. contoured for the back4. nice for propping up in bed to read5. removable and washable cover6. good for propping up legsWhat I don't like:1. I'm short, so the contoured shape for the back is a little bit off for me. I have to scoot myself up occasionally to accommodate my back. I still like it.2. If I was any wider, my shoulders would hang off the sides and I don't know how comfortable that would be. The support of my shoulders is a big part of the comfort for me. For reference, I am 5'1" and 175 lbs.Overall, I do like this pillow a lot and would buy it again.It's a good level of supportive and not too soft or firm for me. However, the only issue I have is wishing it were just a bit wider as I found it difficult to get comfortable in a few different positions. It does serve its purpose in keeping my head and neck at a more elevated level while being very comfortable and helping with snoring though.I bought it for support after surgery. Now my husband uses it to watch tv with me.Product is exactly as pictured didn’t notice anything different so you are getting what you see. My only wish is that the top kept going a little more flat to lean your head if you want to go higher. I got the firm and it’s not SUPER firm, but it’s way better than the foam it doesn’t sink, it stays firm even with my body on it. Definitely recommend for acid reflux but also lower back pain. Good sleep too, going to buy a few more for the fam and the girl.This wedge is incredibly comfortable and is a perfect incline (many are too flat). Would be great if they made a wider version. Maybe they do. I’m 5’6” 120lbs wouldn’t be good for a large person. Great quality and price. And it doesn’t get too hot when sleeping on it all nightI really wanted to like this product, but try as I might I couldn't get comfortable with it. I normally sleep on an inclined foam pillow leading up to a couple of stacked pillows and that works for me. But when I substituted this product, the angle was just too steep to avoid stress on my neck... so I had to give it up, and revert back to my original setup. If the height/angle could somehow be made adjustable, you'd have a winner.It seemed to be made well enough. The cover was soft and I think it will hold up, but it was just not comfortable. I thought it would be good to sleep on and help with my sleep, but it didn't. Maybe it was just me and how I am used to sleeping.I liked the wedge but had to return it because it had a polyurethane scent. I have really bad fragrance allergies. I tried to get passed it but you can't if you face is on it to sleep. Otherwise it is a great product!Just pillow cover. No pillow included. Returned , they were good about giving refundNo pillow